Terms

Terms and conditions

  • Items are hallmarked as legally required by Birmingham Assay Office.  Additional hallmarks can be applied at cost.

  • All items will be posted Royal Mail 1st Class signed for unless requested otherwise.  Postage and packing is currently £5 for one item in the UK - items can be combined for reduced postage costs. Orders over £100 will be postage free to the UK.  International rates will be more.

  • Please take care of your jewellery and avoid contact with chemicals, perfume or make-up.  Each piece has been lovingly made for occasional wear and is not meant to be worn when gardening/decorating or other such activities!

  • Always check before cleaning with an ultrasonic cleaner or chemical jewellery cleaner as some stones are affected by these.  Take extra care with pearls and opals. If you're not sure seek specialist advice.  Items will not be replaced if cleaned incorrectly.  

  • Some surface patinas may wear/change  over time. This is unfortunately unavoidable due to chemical reactions in the atmosphere.

  • Please note that a 50% non-returnable deposit is always taken for a commission on instruction - the balance is payable on completion.  Any requested alterations to the agreed original design will be charged.

  • You have the right to cancel and return an order (unless it was made bespoke) within 14 days of receipt.  You will have to pay the return postage costs.
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